Four million parcels were delivered every day across the UK in 2024. For many employees, the office is where they choose to receive them — it’s more reliable than home delivery, less likely to result in a missed drop, and feels safer than leaving a package on a doorstep.
The problem is that most office buildings weren’t designed with this volume in mind. Reception staff become de facto mailroom managers. Parcels stack up in goods-in areas, lobbies, and wherever space is available. Items go missing. Facilities teams spend time they don’t have on manual tracking and notifications.
According to ExPD’s workplace delivery research, many office buildings don’t have a dedicated mailroom at all — reception staff have simply absorbed the function by default.
Smart lockers have emerged as the obvious solution, but the implementation varies significantly — and in a commercial office context, the operational requirements are more complex than in residential settings.
Hybrid working patterns mean delivery volumes are unpredictable. A parcel arriving on a Tuesday for someone who works Monday and Thursday needs to be held securely for days. Oversized packages, temperature-sensitive deliveries, high-security items — a basic locker handles none of these well.
Multi-tenanted buildings add another layer. Several companies sharing a building, each with their own staff and their own delivery volumes, need a system that can segment access, track by tenant, and report accurately across multiple occupiers.
Smart Point is designed to handle this complexity. In office buildings, it functions as a complete parcel management and service layer — not just a box that stores packages.
For facilities and reception teams, the operational overhead of managing deliveries drops significantly. When a parcel arrives, it’s logged automatically, placed in a designated compartment, and the recipient is notified with a collection code. The entire process is trackable — who received what, when it was collected, what’s still waiting. No manual logging, no chasing.
For hybrid workers, access is flexible. Collection doesn’t depend on being in the building at a specific time. The locker is available when they are — early morning, evening, or any point during the working day.
For building managers and multi-tenant environments, the system provides compartmentalisation by company, usage reporting by tenant, and consistent data across the portfolio. Billing, reporting, and access control are all managed in one place.
The broader parcel locker market is growing fast. DPD grew its UK locker network by 63% in 2024. DHL expanded by 50% globally in the same year. The direction of travel is clear: parcel delivery is moving toward secure, location-based collection points — and office buildings are a logical node in that network.
58% of UK consumers now say parcel lockers are a better option than home or workplace delivery (InPost, 2026). The expectation is shifting. Employees are increasingly choosing where they work partly based on the quality of the facilities — and parcel management is becoming part of that calculation.
Smart Point installs in office buildings without construction work or disruption. It integrates with existing building management and access control systems, and operates across multiple sites with consistent data structures.
For facilities managers, building managers, and property companies managing commercial portfolios, it removes a problem that currently sits in the background of every working day — and turns it into something that runs itself.
If you’re looking at parcel locker options for an office building or commercial portfolio, we’re happy to show you exactly how Smart Point works in practice.
