4.1 billion parcels were delivered in the UK in 2024/25 (House of Commons Library). One in three failed on the first delivery attempt (InPost, 2026). 15 million people experienced a problem with their last delivery (Citizens Advice, 2025).
For residents in BTR, PBSA, and multifamily buildings, this is a daily friction point. For operators, it’s a management overhead that lands at the door of whichever team happens to be nearest.
Parcel lockers solve the problem at the building level. But not all parcel lockers are the same — and in a residential context, the gap between a basic locker and a properly integrated solution is significant.
Most parcel lockers do one thing: receive parcels. A resident gets a notification, enters a code, retrieves their package. That’s the baseline. It’s better than nothing, but it leaves most of the value on the table.
The relevant question for a residential building isn’t just “can we store parcels securely?” It’s “can this solution become part of how residents experience the building — and how the operator runs it?”
That’s a different ask. And it’s why the choice of parcel locker matters more than it might appear.
Smart Point is built specifically for residential buildings, not retrofitted from a retail or logistics context. That difference shows in the details.
The resident experience is connected to the broader service layer. Instead of a standalone locker with its own app and its own notification system, Smart Point integrates parcel management into a single interface where residents access all building services. One login. One place. One habit.
The operator gets real visibility. Parcel volume, collection times, resident usage patterns — all visible in the same dashboard used to manage other building services. No separate system to monitor, no manual reconciliation.
And the locker is configurable. Compartment sizes, access rules, notification flows — set up to match the building’s specific resident profile and operational preferences, not a generic default.
In residential buildings with high parcel volumes — which, in 2025, means almost any BTR or PBSA scheme — the parcel management system quickly becomes one of the most-used touchpoints between residents and the building. It’s also one of the first things that goes wrong when it’s done poorly: misdeliveries, parcels left in communal areas, staff time spent on manual logging.
Getting it right matters. Not just operationally, but as a signal to residents about how the building is run. A smooth parcel experience is a small thing individually. Across hundreds of residents, every week, it’s a meaningful part of what makes a building feel professionally managed.
One in six UK households has been affected by doorstep parcel theft, with nearly 60% of incidents occurring between 9am and 5pm — when many homes are unoccupied (Quadient, 2025). In-building parcel lockers eliminate that risk entirely.
Smart Point installs in residential buildings without construction work or service interruptions. It connects to the existing building management infrastructure and operates as part of the broader service platform — not alongside it.
For operators managing multiple sites, it works consistently across the portfolio, with the same data structure and the same resident interface at every building.
If you’re evaluating parcel locker options for a residential building or portfolio, we’re happy to walk through exactly how Smart Point works — and how it compares.
