At SmartPoint, we have defined a Quality and Sustainability Policy that reflects our purpose, values, and organizational context. This policy provides the framework for establishing, reviewing, and achieving our strategic objectives, reaffirming our commitment to:

• Fully satisfy our customers and stakeholders.
• Comply with applicable regulatory, legal, and statutory requirements.
• Continuously improve our management system.
• Integrate sustainability as an essential principle in all decisions and operations.
• Strengthen the marketplace as an innovative, secure, and sustainable platform for interaction between customers, partners, and suppliers.
  
  

Principles of our policy

Customer Orientation
We are committed to understanding and anticipating our customers’ needs, responding effectively to their requirements, and exceeding their expectations. Through our marketplace, we provide accessible, secure, and responsible solutions that create value and deliver a positive impact on both society and the environment.

Responsible Leadership
Top Management fosters a culture of trust and collaboration, encouraging people’s engagement in achieving our objectives. All strategic decisions, including those related to the marketplace, integrate sustainability as a driver of growth and competitiveness.

People Engagement
We consider our people to be the key to the company’s success. We promote their training, participation, and commitment to a sustainable culture that enhances social responsibility, equal opportunities, and environmental protection.

Continuous Improvement
We encourage innovation and continuous improvement across our processes, products, and services—both in the operation of our smart lockers and in the development of the marketplace. We adopt measures to optimize resources, minimize environmental impacts, and ensure service excellence.

Technological Innovation
We embrace technological solutions that drive digital transformation and sustainability. Our marketplace is a clear example of innovation, offering an efficient, modern, and reliable channel that connects users, customers, and providers, contributing to reduced environmental impacts and supporting the circular economy.

Commitment to Sustainability and Stakeholders
We ensure compliance with our social, environmental, legal, and ethical responsibilities. We actively listen to all stakeholders, integrating their expectations into the marketplace and throughout our operations, thereby reinforcing transparency, corporate responsibility, and trust in our organization.

Top Management ensures that this Quality and Sustainability Policy is communicated, understood, and applied at all levels of the organization, and that it is publicly available through our website and internal communication channels.

Approved by: Edward Hamilton