Terms of use


PROCESS The user will have to place his order through the web or in our smart box office, leaving his / her article / s or garment / s in the corresponding compartment. Once done, an order confirmation will be sent by email and sms. You will also receive a link to our page to pay the amount. Payments can be made through our virtual POS using VISA and MASTERCARD cards.

AMOUNT RETURN POLICY The user has the right to a refund of the amount of his order in the event that he informs Mayordomo by email of his desire for a refund, before the service has been fulfilled. In the event that the service has been performed, there will be no refund available. The client will receive an email confirming the amount of the service before starting the work.

Cancellations must be reported in writing, sending an email to info@mayordomo.io. No informed cancellations will be accepted by any other means.

CANCELLATION POLICY Mayordomo reserves the right to cancel an order if it cannot make such an order. In this case, if the item is for pickup and delivery, the item will be delivered to the corresponding box office unprocessed and the customer will receive an email and sms with an access code to pick it up.

GENERAL ASPECTS The service includes the collection and delivery of goods and services, in accordance with the agreed service and terms, at the terminal selected within the network of Lava Locker S.L. under the brand Mayordomo (hereinafter “Mayordomo”). The prices of the services are detailed in the information of each provider in the template of the smart box office. The general conditions of service are detailed in the Mayordomo's frequent questions.

DAYS AND HOURS OF SERVICE DELIVERY Mayordomo offers a delivery service twenty-four (24) hours, seven (7) days a week. These hours may be subject to changes depending on the accessibility and / or opening of the premises in which the Mayordomo terminal is located, leaving the provision of the delivery service subject to it. Our customer service hours are from 9.00 to 18.00 Monday to Friday, excluding holidays, through the contact telephone number 932502170.

TEMPORARY CUSTODY OF PACKAGES. By contracting this service, the user authorizes Mayordomo to temporary custody of those packages that he requests are delivered to him through the service offered on the mayordomo.io website.

DELIVERY AND COLLECTION SYSTEM The user who requests a collection service will be assigned a Code that will need to be entered on the device for the removal of the merchandise from the selected smart ticket office, within the contracted period. Mayordomo offers its clients a complete delivery system that can be consulted on its website (www.mayordomo.io).

Mayordomo sends an SMS and an email with the unique and personal number for the reception or delivery of your packages. The User is responsible for the custody of said personal number, and it may be assigned to a third party to receive or send a package. Mayordomo is not responsible for the use of said number.

PAYMENT METHODS All the services offered by Mayordomo must be contracted through the mayordomo.io Website or by the smart ticket office network. Payments for the services provided can be made with any type of credit or debit card. Mayordomo does not have access to or store sensitive data regarding the means of payment used by the Client. Only the corresponding payment processing entity has access to this data as a way of managing payments and collections. The status of payments will be captured at the time the customer enters the web page to verify the pending payment or in the event that their data is saved with the payment processing entity in the delivery of the order. The prices of the service are detailed on the smart box office screen at the time of ordering and by email sent to the customer. The prices of each supplier can be modified without notification.

EXCLUDED MERCHANDISE The delivery of packages or objects whose content is contrary to the Law is prohibited, the client incurring the corresponding responsibilities, and Mayordomo is totally exonerated from them for this reason. The transport of weapons, poisonous or infectious substances, cash, human remains, jewelery, toxic materials, animals and inflammable or dangerous materials, etc., is prohibited.

CONSEQUENTIAL DAMAGES. LOST PROFITS Mayordomo will not be responsible for consequential or extraordinary damages, nor for lost profits, including loss of income, benefits or markets, loss of image, damages caused by the impossibility of using the contents in the packages, nor for loss of opportunity to business or any other indirect loss resulting from loss, damage, delay, incorrect delivery or non-delivery of the package.

INSURANCE CONDITIONS Insurance will apply exclusively to merchandise. Documentation shipments are insurable for the value of the printing and not for the value of creation or realization. Compensation for merchandise will only be for the replacement value and not for the sale value. The compensation of the used merchandise, in case of total loss, will suffer the depreciation corresponding to its current value, and in the case of partial breakdown of the merchandise, the provisions of the damage assessment will be indicated.

CLAIM DEADLINE For a correct management in the insurance procedure, the claim of any damage or loss detected in the merchandise object of the merchandise warehouse in an intelligent Mayordomo box office, must be made by phone or email (93 250 21 70 / hola@lavalocker.es) within a maximum period of seven (7) days, counting from the time agreed for delivery.

VERIFICATION OF NATURE Mayordomo reserves the right to verify the nature and content of the packages entrusted to it, including the use of X-rays, as well as to interrupt any delivery process already started if content appears that violates the provisions in vigor. It reserves the right to photograph the packages that are deposited in its smart lockers in order to demonstrate its state in case of hypothetical future claims; as well as making the recordings of its terminals and operations in order to guarantee the correct provision of the service, its security and correct use.

DATA PROTECTION In compliance with Organic Law 15/1999, on the protection of personal data, we inform you that the data generated by the provision of the service by Mayordomo to its customers will be incorporated into the company's database, for the correct management of delivery and subsequent information on promotions carried out. You can exercise the rights of access, rectification, cancellation and opposition of the same, through the email hola@lavalocker.es

THERE ARE CLAIMS SHEETS AVAILABLE TO THE CONSUMER (DECREE 1/2010 OF January 14). To access the same Passeig Sant Joan 64, Barcelona 08009

USE OF COOKIES Mayordomo.io may use cookies during the provision of the website service. These cookies correspond to small text files that contain information and that the websites send to the Customer's computer when browsing them.


In compliance with Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce (LSSI-CE), LAVA LOCKER SL informs that it is the owner of the website www.mayordomo.io According to the requirement of article 10 of the aforementioned Law, LAVA LOCKER SL reports the following data:

The owner of this website is LAVA LOCKER SL, with CIF B66067216 and registered office at PASSEIG DE SANT JOAN 64 08009, BARCELONA, registered in the Mercantile Registry, in book 43830, page 168, sheet B-439580 and registration 1. The Email address for contacting the company is: hola@mayordomo.io

USER AND RESPONSIBILITIES REGIME Browsing, accessing and using the LAVA LOCKER SL website confers the status of user, by which, from browsing the LAVA LOCKER SL website, all the conditions of use established herein are accepted. without prejudice to the application of the corresponding regulations of obligatory legal compliance according to the case.

The LAVA LOCKER SL website provides a great diversity of information, services and data. The user assumes his responsibility in the correct use of the website. This responsibility will extend to:

- The veracity and legality of the information provided by the user in the forms issued by LAVA LOCKER SL for access to certain content or services offered by the web.

- The use of the information, services and data offered by LAVA LOCKER SL contrary to the provisions of these conditions, the Law, morality, good customs or public order, or that in any other way may damage the rights of third parties or of the same operation of the website.

LINKS POLICY AND DISCLAIMERS LAVA LOCKER SL is not responsible for the content of the websites that the user can access through the links established on its website and declares that in no case will it proceed to examine or exercise any type control over the content of other web sites. Likewise, it will not guarantee the technical availability, accuracy, veracity, validity or legality of sites outside its property that can be accessed through links.


LAVA LOCKER SL declares that it has adopted all the necessary measures to avoid any damage to the users of its website, which may arise from browsing its website. Consequently, LAVA LOCKER SL is not responsible, in any case, for any damages that the user may suffer from browsing the Internet.

MODIFICATIONS LAVA LOCKER SL reserves the right to make the modifications it deems appropriate, without prior notice, to the content of its website. Both in relation to the contents of the website, as in the conditions of use thereof, or in the general contracting conditions. Said modifications may be made through its website by any legally admissible form and shall be binding during the time they are published on the website and until they are validly modified by subsequent ones.

INTERNET CONTRACTING SERVICES Certain contents of the LAVA LOCKER SL website contain the possibility of contracting over the Internet. The use of them will require the reading and obligatory acceptance of the general contracting conditions established for this purpose by LAVA LOCKER SL.

DATA PROTECTION In accordance with the provisions of current regulations on Protection of Personal Data, we inform you that your data will be incorporated into the treatment system owned by LAVA LOCKER SL with CIF B66067216 and registered office located at PASSEIG DE SANT JOAN 64 08009 , BARCELONA, in order to facilitate, speed up and fulfill the commitments established between both parties. In compliance with current regulations, LAVA LOCKER SL informs that the data will be kept for the period strictly necessary to comply with the precepts mentioned above.

Until you notify us otherwise, we will understand that your data has not been modified, that you agree to notify us of any variation and that we have your consent to use it for the aforementioned purposes.

LAVA LOCKER SL informs that it will proceed to treat the data in a lawful, loyal, transparent, adequate, pertinent, limited, exact and updated manner. That is why LAVA LOCKER SL undertakes to adopt all reasonable measures so that these are deleted or rectified without delay when they are inaccurate.

In accordance with the rights conferred by the current regulations on data protection, you can exercise the rights of access, rectification, limitation of treatment, deletion, portability and opposition to the treatment of your personal data as well as the consent given for the treatment thereof, directing your request to the postal address indicated above or to the email hola@mayordomo.io

You can contact the competent Control Authority to present the claim that you consider appropriate.

SSL CERTIFICATE (Secure Sockets Layer) The SSL CERTIFICATE provides authentication, privacy and information security between LAVA LOCKER SL and the user.

LAVA LOCKER SL has a security certificate that is used by SSL CERTIFICATE to make secure connections.

In this process, several parameters are established to make the connection safely and it is established using pre-established keys, encoding and decoding all the data sent until the connection is closed.

INTELLECTUAL AND INDUSTRIAL PROPERTY LAVA LOCKER SL by itself or as assignee, is the owner of all the intellectual and industrial property rights of its website, as well as the elements contained therein (for example, images, sound, audio, video, software or texts; trademarks or logos, color combinations, structure and design, selection of used materials, computer programs necessary for its operation, access and use, etc.), owned by LAVA LOCKER SL. They will be, therefore, works protected as intellectual property by the Spanish legal system, being applicable both the Spanish and community regulations in this field, as well as the international treaties related to the matter and signed by Spain.

All rights reserved. Under the provisions of the Intellectual Property Law, the reproduction, distribution and public communication, including its method of making available, of all or part of the contents of this website, for commercial purposes, are expressly prohibited in any medium and by any technical means, without the authorization of LAVA LOCKER SL.

The user agrees to respect the Intellectual and Industrial Property rights owned by LAVA LOCKER SL. You can view the elements of the portal and even print, copy and store them on your computer's hard drive or on any other physical medium as long as it is solely and exclusively for your personal and private use. The user must refrain from deleting, altering, evading or manipulating any protection device or security system that was installed on the pages of LAVA LOCKER SL.

LEGAL ACTIONS, APPLICABLE LEGISLATION AND JURISDICTION LAVA LOCKER SL also reserves the right to file civil or criminal actions it deems appropriate for the improper use of its website and content, or for non-compliance with these conditions.

The relationship between the user and the provider will be governed by current regulations and applicable in Spanish territory. If any controversy arises, the parties may submit their conflicts to arbitration or go to the ordinary jurisdiction, complying with the rules on jurisdiction and competence in this regard. LAVA LOCKER SL has its address in BARCELONA, Spain.

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